Refund Policy | Realera Online

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June 8, 2024

Added five new achievements related to tasks: Undead Conqueror..

Added five new achievements related to tasks: Undead Conqueror, Reptile Wrath, Lizard Bane, Infernal Nemesis, and Prospector’s Doom. For more information, visit: Realera Achievements.

June 6, 2024

From now on, the teleports to the boss room in Warzones 1-3+ w..

From now on, the teleports to the boss room in Warzones 1-3+ will only open after all the monsters near the teleporter have been eliminated.

May 21, 2024

A new quest has been introduced, where the main rewards are th..

A new quest has been introduced, where the main rewards are three rings for each profession. More information on our Wiki: https://wiki.realera.org/Dream_Grove_Quest

May 10, 2024

A new crystal has been added, named the Yellow Crystal of Spee..

A new crystal has been added, named the Yellow Crystal of Speed, which enhances speed. More information can be found here: https://wiki.realera.org/Yellow_Crystal_of_Speed

May 8, 2024

Four new items have been added for level 400 sets: the Frostwi..

Four new items have been added for level 400 sets: the Frostwind Backpack, Eclipse Backpack, Sunward Backpack, and Blaze Backpack. For more information, visit https://wiki.realera.org/Backpacks.
Two new tasks have been introduced by Grizzly Adams for players level 400 and above: the Hellflayers, which reward the Eclipse Amulet, and the Prospectors task, which reward the Sunward Amulet.
All level 400 sets have been enhanced to include HP and Mana regeneration. For more details, click here https://wiki.realera.org/Category:Equipment_Sets.

Download Client - January 2024
In order to play on Realera, we REQUIRE to use our client to directly connect to the server.

Refund Policy

Don't like what you bought? If you've recently made a purchase through the Realera Online Store and want a refund, you're in the right place. Below you'll find all the info on when you can refund and how to begin the process. Realera Points are virtual currency to purchase exclusive products in the In-game Store.

When can I request a refund

Purchases which have been made within the last 14 days.
The Realera Points and products must be on your account.

How can I request a refund

If you have questions about the refund process, please send an email to "[email protected]".

How will I get my refund

By default, purchases will be refunded to the payment method used to make the purchase, but this may not always be possible depending on the payment method. You and Realera Online may also agree that the refund be issued by alternative method. Please note the amount of time for the refund to process is dependent on your payment method.