Websites use "Cookies" primarily to identify and store information about visitors.
We use "Cookies", which are text files placed on your computer to help us analyze how users use our websites and services, to recognize you and/or your device(s), improve marketing, data analytics and website functionality.
Personal data we collect
Most of the data we collect is explicitly, that is, filled in by the user through some type of form, such as, for example, on the account creation pages, payment methods or any other page that the Staff deems. necessary to carry out the data collection or required by the Staff by email or ticket in order to identify the user or as proof of payment made.
|General Registration Data
||Account Number, email and password that the user must create to play the game.
||Photos of personal documents, address (zip code, street, neighborhood, city, state, country) and telephone number.
Some data is obtained implicitly, and it is necessary to identify the user, apply punishments within the game, generate logs of bugs and errors that occurred in the game and even data collected to be used in marketing by our Marketing Team.
||Internet Protocol (IP) and geographic location data obtained through the IP.
||General information of the device used by the user (operating system, hardware, machine ID and UUID, among other information that may be useful to identify the user or help in the generation of logs of errors that occur within systems).
||Information on the pages accessed and the buttons clicked on our website is collected through Pixel Facebook and Google Analytics.
||Session cookies and identification cookies.
How we use personal data
General registration data: is linked to the user's account when they are created and stored in our database. We use them in the individual identification of each user and in the linking of other personal information, in this way, the linked email can be used to contact, send news or information about the game and used in payment processes during the execution of a donation or purchase made by the user on our website.
Personal data: is used during any donation or purchase made on our website and can be requested by email and/or ticket in order to prove ownership of the account or as proof of payments made and can be stored in our bank of data to make the next donation/purchase in a more comfortable and pleasant way by automatically completing the form fields on our payment page.
Network data: is stored in our database and is used in order to identify and obtain the geographical locationof the user and can be used to punish the user, for example, in the suspension of his account through the protocol of Internet (IP)..
Device data: is stored in our database and is used to generate records of errors and failures caused within the game (hardware information, id, user, universal unique identifier (UUID), operating system, among other information that the Staff considered relevant to solve this type of problem). This data can also be used in the application of user sanctions, in marketing tools on our website, for example, to determine the number of users who access the website using windows, linux, among other devices and can be used to make the user experience more pleasant when using our site, for example by determining what type of download will be made based on the user's operating system.
Marketing data: is information collected through events that are triggered when the user performs a certain action (clicking a button, link, etc.) or visits a certain page of our website or even information collected by cookies. This data is collected automatically by marketing tools: Pixel Facebook and Google Analytics. These tools provide information on the number of users who accessed a certain page, clicked on a certain button, used a certain operating system, among other information that may be useful for the Marketing Staff to analyze and use this information in marketing campaigns. Marketing and improvements to the game, website and services provided by the Relera Online Staff.
About Data Sharing
The collected data is shared only between our systems (different domains and servers), the payment information is shared with the banks used in our payment methods, the network (IP) data can be used on other websites for the purpose of track the geographic location of the User and cookies, as well as tracking information (network data, pages visited, buttons pressed, among others) with the websites that we use marketing tools (Google and Facebook).
Contact us: We provide the email [email protected] in case you wish to make any kind of request regarding your data or need to contact our support staff.